Contact information
Effective Date: April 2026 Last Updated: April 2026 Brand: GYRAH | Operated by: SEMTATS LLC
- OVERVIEW
GYRAH is operated by SEMTATS LLC, a limited liability company incorporated in the State of Delaware, United States. We are committed to providing prompt, clear, and helpful support to every customer. This page provides all the information you need to reach us, understand our support hours, and know what to expect when you contact us.
- COMPANY DETAILS
Legal Entity: SEMTATS LLC Brand Name: GYRAH State of Incorporation: Delaware, United States Mailing Address: 3146 W. Main Street, Riverton, Wyoming 82501, United States Website: GYRAH.com
- CUSTOMER SUPPORT CONTACT
For all customer inquiries — including orders, returns, shipping, subscriptions, product questions, and general support — please reach out through any of the following channels:
Email (Preferred channel for all inquiries — fastest response)
Phone +1 (302) 385-1272
Mailing Address SEMTATS LLC — GYRAH Customer Support 3146 W. Main Street Riverton, Wyoming 82501 United States
Please note that our mailing address is for written correspondence only. We are unable to accept in-person visits or walk-in customer service at this location.
- SUPPORT HOURS
Our customer support team is available:
Monday through Friday — 9:00 AM to 6:00 PM (Mountain Time)
We are closed on weekends and U.S. federal public holidays. Inquiries received outside of business hours will be addressed on the next available business day.
- RESPONSE TIMES
We aim to respond to all inquiries as quickly as possible. The following are our standard response time targets:
Channel Target Response Time Email — general inquiry Within 1–2 business days Email — order issue or return request Within 2 business days Email — legal or privacy request Within 5 business days Phone During business hours
During high-volume periods (product launches, promotions, or holidays), response times may be slightly longer. We appreciate your patience and will always get back to you.
- WHAT TO INCLUDE IN YOUR MESSAGE
To help us resolve your inquiry as quickly as possible, please include the following information when contacting us:
Your full name The email address used to place your order Your order number (found in your order confirmation email) A clear description of your question, issue, or request Photos or screenshots, if your inquiry relates to a damaged product, shipping issue, or order discrepancy
The more detail you provide upfront, the faster we can assist you.
- TYPES OF INQUIRIES WE HANDLE
Our support team can assist you with:
Orders Order status and tracking Order modifications or cancellations (before dispatch) Missing or incomplete orders
Shipping and Delivery Delivery delays or issues Lost or damaged packages Address correction requests
Returns and Refunds Initiating a return under our 60-Day Money-Back Guarantee Refund status updates Eligibility questions
Subscriptions Managing or cancelling your subscription plan Updating payment or delivery information Billing questions
Product Information Ingredient and formulation questions Usage instructions and application tips Skin sensitivity or compatibility questions
Privacy and Legal Data access, deletion, or correction requests (CCPA, GDPR, PIPEDA, etc.) Legal notices or formal correspondence
- LEGAL AND FORMAL CORRESPONDENCE
For formal legal notices, regulatory inquiries, or data protection requests, please direct all written correspondence to:
SEMTATS LLC — Legal Department 3146 W. Main Street Riverton, Wyoming 82501 United States Email: (Please include "Legal Notice" or "Privacy Request" in the subject line)