Shipping policy

Effective Date: April 2026
Last Updated: April 2026
Brand: GYRAH | Operated by: SEMTATS LLC

1. OVERVIEW

At GYRAH, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver orders placed on gyrah.com.

By placing an order on our Site, you agree to the terms outlined in this Shipping Policy.

2. WHERE WE SHIP

We currently ship to the following countries:

Country Available
United States (including territories) ✓
United Kingdom ✓
Canada ✓
Australia ✓
New Zealand ✓

We do not currently ship to any other destinations. If your country is not listed above, you will not be able to complete checkout. We hope to expand our shipping destinations in the future — follow us at gyrah.com for updates.

3. ORDER PROCESSING

3.1 Processing Time

All orders are processed within 2 business days of purchase confirmation. Business days are Monday through Friday, excluding U.S. federal public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

3.2 Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email at the address provided at checkout. This email confirms that your order has been received and is being prepared.

3.3 Shipping Confirmation and Tracking

Once your order has been picked, packed, and dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • The carrier handling your shipment
  • A link to track your package in real time

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to be activated on the carrier's system.

3.4 High-Volume Periods

During promotional launches, holidays, or other high-demand periods, processing times may be slightly extended. We will communicate any expected delays on our Site and via email where applicable.

4. SHIPPING RATES

Shipping fees are calculated at checkout based on your delivery destination and order weight. We do not currently offer free shipping.

Shipping costs will be clearly displayed before you confirm your order. By completing checkout, you accept the shipping fee applicable to your order.

5. ESTIMATED DELIVERY TIMES

Delivery timelines begin from the date your order is dispatched (i.e., after the 2-business-day processing period).

Destination Estimated Delivery Time
United States 7–10 business days
United Kingdom 7–10 business days
Canada 7–10 business days
Australia 7–10 business days
New Zealand 7–10 business days

Total estimated time from order to delivery = 2 business days (processing) + 7–10 business days (transit) = approximately 9–12 business days.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier capacity, weather conditions, customs clearance, or other factors outside our control.

6. SHIPPING CARRIERS

We ship via major carriers including USPS, UPS, FedEx, DHL, or equivalent regional carriers depending on your destination and the most efficient option available at the time of dispatch. The carrier assigned to your order will be indicated in your shipping confirmation email.

7. PO BOXES AND APO / FPO ADDRESSES

We accept deliveries to:

  • PO Boxes
  • APO (Army Post Office) addresses
  • FPO (Fleet Post Office) addresses

Please ensure your full and correct address is entered at checkout. We are not responsible for non-delivery resulting from an incorrect or incomplete address provided by the customer.

8. INTERNATIONAL SHIPPING — CUSTOMS, DUTIES, AND TAXES

For orders shipped outside the United States (United Kingdom, Canada, Australia, New Zealand), please be aware of the following:

8.1 Customs Clearance

Your order may be subject to customs inspection upon arrival in your country. This process is handled entirely by your country's customs authority and is outside our control.

8.2 Import Duties and Taxes

Customs duties, import taxes, VAT, or GST may be assessed by your local customs authority upon arrival of your package. These charges are:

  • Not included in the price paid at checkout
  • The sole responsibility of the customer
  • Non-refundable by SEMTATS LLC

We recommend checking with your local customs authority for information on applicable fees before placing an order.

8.3 Customs Delays

International orders may experience additional delays due to customs processing. GIRAH has no control over customs procedures and cannot guarantee delivery within the estimated window for international orders that are held by customs.

9. DELIVERY ISSUES

9.1 Incorrect Address

It is your responsibility to provide a complete and accurate delivery address at checkout. If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer:

  • We will contact you by email to confirm your address
  • Re-shipment fees will be the customer's responsibility
  • We are not responsible for delays or non-delivery resulting from address errors

9.2 Package Marked as Delivered — Not Received

If your tracking information shows your package as delivered but you have not received it, please:

  1. Check around your property, with neighbors, and with any building management
  2. Wait 24–48 hours, as carriers occasionally mark shipments as delivered prematurely
  3. Contact us at hello@gyrah.com with your order number and tracking details

We will open an investigation with the carrier on your behalf. Please note that SEMTATS LLC is not responsible for packages confirmed as delivered by the carrier that are subsequently lost or stolen from your delivery location.

9.3 Lost in Transit

If your order has not moved in tracking for more than 10 business days, or has not been delivered within 20 business days of the dispatch date, please contact us at hello@gyrah.com. We will investigate with the carrier and work to resolve the situation, which may include a replacement or refund at our discretion.

9.4 Damaged in Transit

If your package arrives visibly damaged, please:

  1. Take photos of the outer packaging and the product before opening further
  2. Contact us at hello@gyrah.com within 7 calendar days of delivery with your order number and photos

We will assess the situation and arrange a replacement or refund at no cost to you where damage is confirmed to have occurred during transit.

10. ORDER MODIFICATIONS AND ADDRESS CHANGES

If you need to modify your delivery address or any other order detail after placing your order, contact us immediately at hello@gyrah.com. We will do our best to accommodate the change if the order has not yet been dispatched. Once an order has been shipped, address changes are no longer possible.

11. CONTACT US

For all shipping-related inquiries, please contact our customer support team:

SEMTATS LLC — GYRAH Customer Support
Email: hello@gyrah.com
Phone: +1 (302) 385-1272
Mailing Address: 3146 W. Main Street, Riverton, Wyoming 82501, United States
Website: gyrah.com

We aim to respond to all inquiries within 1–2 business days, Monday through Friday.