Refund policy
Effective Date: April 2026
Last Updated: April 2026
Brand: GYRAH | Operated by: SEMTATS LLC
1. OVERVIEW
At GYRAH , we are committed to your satisfaction. We have crafted our return and refund policy to be as clear, fair, and straightforward as possible. Please read this policy carefully before making a purchase. By placing an order on gyrah.com, you agree to the terms outlined below.
2. OUR 60-DAY MONEY-BACK GUARANTEE
We offer a 60-day money-back guarantee on all eligible purchases made through gyrah.com. If you are not satisfied with your order for any reason, you may request a return within 90 calendar days from the date of delivery.
3. ELIGIBILITY REQUIREMENTS
To be eligible for a return and refund, the following conditions must be met:
- The return request must be submitted within 60 calendar days of the confirmed delivery date
- The product must be unopened, unused, and in its original packaging, with all seals intact
- The product must not have been damaged, altered, or tampered with by the customer
- Proof of purchase (order number or order confirmation email) must be provided
The following are not eligible for return or refund:
- Products that have been opened or used
- Products returned after the 60-day window has passed
- Products that are damaged due to misuse, improper storage, or customer negligence
- Products purchased through unauthorized third-party retailers (only purchases made directly on gyrah.com are covered)
- Free promotional items included with an order
4. HOW TO INITIATE A RETURN
To start a return, please contact our customer support team before sending any item back. Unauthorized returns (items sent without prior approval) will not be processed.
Step 1 — Contact us:
Send an email to with the following information:
- Your full name
- Your order number
- The email address used to place the order
- The reason for your return request
- Photos of the product and packaging (required)
Step 2 — Await approval:
Our team will review your request and respond within 2 business days with a decision and, if approved, return instructions including the return shipping address.
Step 3 — Ship the item:
Pack the product securely in its original packaging. Ship it to the address provided by our support team within 7 business days of receiving return approval. We strongly recommend using a trackable shipping method to ensure safe delivery.
Step 4 — Refund processing:
Once we receive and inspect the returned item, we will notify you by email. If your return is approved, your refund will be processed within 5 business days.
5. RETURN SHIPPING COSTS
Return shipping costs are the sole responsibility of the customer. Gyrah does not provide prepaid return labels.
We recommend shipping with a carrier that offers tracking and insurance, as SEMTATS LLC is not responsible for items lost, stolen, or damaged in transit during the return process.
The original shipping fee paid at checkout is non-refundable.
6. REFUND METHOD AND TIMELINE
Approved refunds will be issued to the original payment method used at the time of purchase. We do not offer store credit or gift card refunds in lieu of original payment method refunds.
Timeline:
- Return inspection: within 2 business days of receipt
- Refund processing by GYRAH: within 5 business days of inspection approval
- Credit to your account: an additional 3–10 business days may be required depending on your bank or card issuer
If you have not received your refund after 15 business days from the date of our approval email, please contact us at hello@gyrah.com before contacting your bank.
Partial refunds may be granted at our sole discretion in exceptional circumstances (e.g., item received in slightly damaged condition due to packaging failure on our end).
7. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If you receive a product that is:
- Damaged or broken upon delivery
- Defective (e.g., compromised packaging or formulation)
- Incorrect (different product than what was ordered)
Please contact us at within 7 calendar days of delivery with:
- Your order number
- Clear photos of the item, packaging, and shipping box
We will arrange a replacement or full refund at no cost to you, including return shipping if applicable.
8. ORDERS NOT RECEIVED (LOST IN TRANSIT)
If your tracking information shows your order as delivered but you have not received it, or if your order has not moved in tracking for more than 10 business days, please contact us at . We will open an investigation with the carrier and work to resolve the issue as quickly as possible.
Please note that SEMTATS LLC is not responsible for packages lost or stolen after confirmed delivery (as indicated by carrier tracking).
9. ORDER CANCELLATIONS
Before shipment: If you need to cancel or modify an order, contact us immediately at . We process orders quickly and cannot guarantee cancellation, but we will do our best to accommodate the request if the order has not yet been fulfilled.
After shipment: Once an order has been shipped, it cannot be cancelled. You may initiate a return in accordance with Section 4 once the item is delivered.
10. SUBSCRIPTION ORDERS
For customers on a subscription plan, each charge constitutes a separate order. Refund eligibility is assessed per individual order under the same conditions described above (unopened, within 60 days of delivery). Cancelling a subscription does not automatically trigger a refund for a previously processed charge. Please refer to our Purchase Options Cancellation Policy for full subscription management details.
11. CONTACT
For all return and refund inquiries:
Email:
Phone: +1 (302) 385-1272
Mailing Address: SEMTATS LLC, 3146 W. Main Street, Riverton, Wyoming 82501, United States
Website: gyrah.com
Our team is available Monday through Friday. We aim to respond to all inquiries within 1–2 business days.